Fashood.in Returns Policy
Most items purchased from sellers listed on Fashood.in are returnable within the return window, except those that are explicitly identified as not returnable
While Sellers are allowed to choose max return policy for each store, They must need to follow the minimum return policy mentioned below.
General Returns Policy
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Fashood.in.
- If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Fashood through Fashood.in Home Services. Subject to Fashood.in Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Fashood shall not be liable in any manner for any misuse or usage of such information.
- Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as "non-returnable" on the product detail page cannot be returned.
- Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
- Products may be eligible for replacement only if the same seller has the exact same item in stock.
- If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
- To know about the Return window for Fashood Business orders, please visit here.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 7 Days from the delivery of the product.
Categories with associated return window and exceptions, if any:
Movies, Music & Video Games
| Category | Return Policy |
| Movies & TV Shows, Music | Non-returnable This item is non-returnable due to consumable (digital) nature of the product. |
| Musical Instruments | 7 Days Replacement only This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. Non Returnable- For all Wind Instruments (Harmonicas & Flutes) This item is non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Video Games (Games) | Non-returnable This item is non-returnable due to c onsumable (digital) nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Video Games (Accessories) | 7 Days Returnable This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 Days of delivery for full refund. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Non-returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. |
| Gaming Consoles | 7 Days Replacement only This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
Books
| Category | Return Policy |
| Books | 7 Days replacement only This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Used Books | 7 Days replacement only |
Mobiles, Computers
| Category | Return Policy |
| Mobiles (new and Renewed) | 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. For device-related issues in:
We'll provide a resolution on the basis of the Blancco app diagnostic results. In certain cases, we may also schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up. |
| Mobile Accessories (new and Renewed) | 7 Days Replacement/Returnable This item is eligible for free replacement/refund, within 7 Days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. For Apple Airpods Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. 7 Days Replacement only: Power Banks (new and certified refurbished), Headsets (new & certified refurbished), Data Cables(new & certified refurbished) and Travel Chargers & Adapters new & certified refurbished). Non-Returnable: Screen guards, screen protectors and tempered glasses |
| Tablets (new and Renewed), Work Space and Gadget Accessories | 7 Days Replacement This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Laptops (new and Renewed), Printers | 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink | 7 Days Replacement This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. For few products, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. |
| Office & Stationery Supplies (new and Renewed) | 7 Days Replacement This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. |
| Networking Devices (new and Renewed) | 7 Days Replacement only This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement |
| Software | 7 Days Returnable For software-related technical or installation issues, please contact the brand directly. In case of damages, you may return the product for a full refund. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns. |
TV, Appliances, Electronics
| Category | Return Policy |
| Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave. | 7 Days Replacement This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. If you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. |
| Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters | 7 Days Replacement only This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Headphones | 7 Days Replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
Home
Home Improvement
| Category | Return Policy |
| All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, Sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks) and Building materials & Ladders | 7 Days Returnable This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 Days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.) | Non Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement |
Kitchen
| Category | Return Policy |
| Kitchen (new & Renewed) | 7 Days Returnable This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 Days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) | 7 Days Replacement This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
Toys and Baby Products
| Category | Return Policy |
| Toys (new and Renewed) | 7 Days Replacement only This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products | Non Returnable This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor | 7 Days Returnable This item is eligible for free replacement, within 7 Days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 Days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Sports, Fitness, and Outdoors
Beauty, Health, and Groceries
Clothing and Accessories
| Category | Return Policy |
| Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies | 7 Days Free Returns & Exchange This item is eligible for return within 7 Days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. |
| Clothing: Others (Trousers, Jeans, Shirts, Socks, ethnic wear, clothing accessories etc) | 30 Day Free Returns & Exchange This item is eligible for return within 7 Days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Shoes and Accessories | 30 Day Free Returns & Exchange This item is eligible for return within 7 Days of delivery. You can exchange this item for a different size/color or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement |
Jewellery, Watches, and Eyewear
| Category | Return Policy |
| Fashion /Imitation Jewelry (Earrings, Wristwear, rings, Jewelry Accessories) | 7 Days Replacement/Refund This item is eligible for return within 7 Days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished) | 7 Days Replacement/Refund This item is eligible for return within 7 Days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
| Smartwatches/ Activity Tracker (new and certified refurbished) | 7 Days Replacement In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product. If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement. |
| Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi | Non-Returnable |
Handbags and Luggage
| Category | Return Policy |
| Luggage and Handbags | 7 Days Replacement/Refund This item is eligible for return within 7 Days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. |
Car, Motorbike, and Industrial
Lead-acid Batteries
| Category | Return Policy |
| Lead-acid Batteries | Non-Returnable This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement |
Inspect and Buy
| Category | Return Policy |
| Products with ‘Inspect & Buy’ label | 2 Days Refund only |
Seller Fulfilled Items
Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.
| Category | Return Policy |
| Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles | Sellers to be informed of the damage / defect within 7 Days of delivery. |